Q: Do I have to pay to ship my product back?Ī: Yes, although you only pay for the shipping of the product to us. If the product is defective, however, it is covered under our manufacturer warranty policy. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, cosmetic damage, dents and chips, improper usage, water damage, or other causes attributable to events outside the manufacturing process.Īll products are covered by local warranty regulations.Ī: In case you're not satisfied with a product purchased via this website, we offer a full 30 day (from the date of purchase) money back guarantee. Q: What does my warranty cover and how long does it last?Ī: Your warranty will only cover manufacturing defects. We highly suggest that you ship your device with tracking and then provide the tracking as soon as you can to us. ? Step 3 Received (Inspecting the Device for Defect) ? Step 2 Approval (You Ship the Defective Device) You can then use the credit towards a new device of your choice1.

If the device is no longer for sale, we will issue you credit for the value of the device that we last sold it for. If we determine the device is defective, we will send you a replacement. What this means exactly is that we are authorizing you to return the device to a specified warehouse where we will examine the device and determine if there is a manufacturing defect that lead to the failure of the device's functions. A: RMA stands for Return Merchandise Authorization.

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